In the highly competitive hospitality industry, delivering exceptional service is the cornerstone of building a strong reputation and ensuring customer satisfaction.
At Krogab, we understand the importance of reliable and efficient beverage solutions in enhancing the guest experience. With over 30 years of experience, we have established ourselves as one of the leading suppliers of beverage systems in the UK. Our commitment to unmatched service and support sets us apart from the competition, and we take pride in being a trusted partner to our clients.
Our Mission: Providing Tailored Solutions for Hospitality
Krogab was founded with a clear mission in mind – to provide comprehensive beverage solutions that meet the diverse needs of the hospitality industry. We recognised the growing demand for profitable, reliable, hygienic, and efficient professional beverage systems. We aim to offer a total solution package, combining high-quality products and machines with exemplary service tailored to the specific requirements of different outlets.
Embracing Innovation for Superior Beverage Solutions
At Krogab, we are committed to continuous innovation to ensure that our customers can deliver the drinks their consumers desire. Our dedication to product development has led to several key innovations over the years. One notable example is the introduction of our bag-in-box juice product in 1996. This aseptic, fully sealed juice solution, free from preservatives and additives, revolutionised the industry. We have also focused on enhancing machine capability with distance selection systems, making our dispensing machines more hygienic and safe to operate.
In 2017, we became the exclusive UK partner of Caffe Mauro, a renowned Italian coffee brand sourced from Reggio Calabria. Caffe Mauro’s slow-roasted coffees, known for their sweetness and high environmental and ethical credentials, have become a testament to our commitment to premium quality and reputation.
We expanded our product range to include classic American favourites through Krogab Kitchen, and we are the exclusive distributor of Golden Malted Waffle products. These additions provide opportunities for our clients to diversify their menus, increase revenue, and cater to a broader range of customer preferences.
Unmatched Service and Technical Support
We understand that downtime can be costly for our clients, which is why our dedicated in-house engineering and service team is committed to providing swift and efficient technical support. Our service level charter guarantees a response to any technical issue within 12-24 hours, 365 days per year. Our engineers carry an extensive range of spare parts, enabling them to fix most repairs on-site. With a target of over 94% first-time fix rate, we are proud of our ability to promptly resolve technical issues, ensuring the smooth operation of your beverage systems.
Training and Expert Guidance for Optimal Performance
We provide comprehensive training when installing our equipment to ensure that our clients are equipped to deliver beverages at their finest. Proper preparation of drinks and correct use of dispensers are essential for customer satisfaction and the machines’ longevity. We take the time to explain our maintenance and preventive regimes, emphasising the importance of following correct procedures from the outset.
As part of our commitment to excellence and unmatched service, we work closely with Caffe Mauro, which has its own Coffee Academy program registered with the Specialty Coffee Association (SCA). This partnership allows us to provide our clients with additional support and guidance, ensuring they can offer their customers the highest quality coffee experience.
Preventative Maintenance and Account Performance Review
At Krogab, we believe that prevention is better than cure. We conduct quarterly preventative maintenance visits to ensure the longevity and optimal performance of your beverage systems. During these visits, we conduct a thorough account performance review, addressing potential issues and fine-tuning the machines to maintain their peak performance.
Commitment to Ethical and Sustainable Practices
At Krogab, we take our responsibility towards the environment seriously. We are proud to support Trees for Life, an organisation dedicated to restoring the lost ecosystem of the Caledonian Forest in the Scottish Highlands. Through our partnership, we actively contribute to this noble cause by planting trees in protected sites, creating habitats for wildlife and forests for future generations.
In addition to our environmental initiatives, we strive to minimise our carbon footprint. Our bag-in-box products can be stored at room temperature, reducing the need for frozen transportation or storage. Furthermore, the smaller size of our bag-in-box packaging allows us to minimise the number of deliveries, further minimising our carbon emissions.
We are committed to enabling informed choices among all consumer groups and ensuring a balanced nutritional profile within our product portfolio. Our products are authentic, fresh, balanced, clean, and preservative-free, promoting health and wellness.
Your Trusted Partner
At Krogab, we are more than just a supplier – we are your trusted partner in delivering exceptional beverage solutions. With our unmatched service and support, innovative product range, commitment to sustainability, and dedication to customer satisfaction, we are here to help you succeed in the hospitality industry
Speak to Our Team Today – Call 01477 544 144
