What to Consider when Choosing a Coffee Supplier for Your Hotel

Consumers are more informed and sophisticated when it comes to the quality of their coffee. To remain competitive, it is important for hotels to provide their guests with a premium coffee offer that delivers quality & consistency.

This article will assist you in determining a suitable coffee supplier for your hotel who understands that every venue is different and has the flexibility to tailor a package that will ensure the correct coffee experience for your visitors.

Coffee Quality

To start, make sure the coffee is of premium quality as well as value for money; this will ensure guests come back for more and costs are kept within budget. Additionally, ensure there is a history behind the choice, as some guests will ask and some like a back story.

Coffee Machines & Support

To ensure that your guests receive the best quality coffee, it is important to understand that your supplier has a good working relationship with a high-performance coffee machine manufacturer and know that there is a training plan in place for staff & service users.

It is important to select a provider who can provide training and support on the preparation of coffee, and the use of any machines.

Coffee Solutions

For hotels with a moderate to large quantity of coffee being served, a commercial filter (or bulk brew) machine is ideal as they can be placed back of house with the option of front-of-house “self-serve” thermal flasks.

If less coffee is needed and more mobility is desired, individual coffee machines that don’t need to be connected to the plumbing are a good option. (This option is called “pour & serve”).

Guests can have the option to use self-serve machines at their convenience.

If you need something that requires minimal assistance for either your reception or buffet, a bean-to-cup machine is the perfect solution. It provides barista-style coffee with no need for a barista.

Take into account the amount of real estate you have available; you should guarantee that you have enough room not only for the machine itself but also for items such as cups, sugars etc. Certain machines can store fresh milk, so you should think about if you will need a refrigerator. (NOTE: machines should not be more than 1m from water and power sources and an extension cable is NOT accepted by Health & Safety as a suitable power supply outlet).

Assistance & Support

It is important to remember that anyone who owns a hot drinks machine is going to need to stay on top of cleaning and maintenance in order for it to work properly. Therefore, selecting a provider who can educate your staff on how to care for the machine and can provide professional repairs should it need any is key.

Choose Krogab as Your Hotel Coffee Supplier

Krogab has been offering hot beverage solutions to the hospitality sector for more than two and a half decades. Our clientele includes Hampton by Hilton, Leonardo Hotels, Mercure, Crowne Plaza, Holiday Inn & Express, and more.

The success behind these relationships is:

• Understanding the client’s coffee needs.
• Establishing the best location for the coffee offer.
• Agreeing on the right equipment to ensure both staff and guests’ experience is stress-free.
• Agree on the cup size(s) so calibration at installation is smoother & quicker.
• Prior to installation, agree that all necessary maintenance work has been carried out to minimise disruption to the hotel.
• A product order has been placed & delivered allowing the engineer to set up & calibrate the machine(s).
• Ensure staff is present on install day so that training on the equipment can be delivered.
• Agree on a training plan & if applicable a seasonal drinks menu plan.

To learn how we can help your hotel business, reach out to our team today